Our Training & Development specialists have a strong track record of delivering high quality training and support to the health, education & social services sectors. Our training courses are designed to support best practice in the context of some challenging agendas facing the adult & children’s social services sectors. We understand that well trained & supported staff are key to the successful delivery of quality outcomes for both children and adults. Our packages are designed to be time effective and of high impact. We recognise the importance of training across the sectors; therefore many of our courses are designed for multi-agency participation. We provide training in the following:


Pro-social modelling is an approach to the supervision of involuntary clients which has been shown in numerous research studies to be related to improved outcomes for clients. In particular, reductions in re-offending by as much as 50 percent have been seen among offenders supervised using pro-social modelling principles. The research evidence suggests that it should be part of the repertoire of every professional who works with offenders.

Pro-social modelling is a style of supervision rather than a specific program. It has been developed by Dr Chris Trotter and others through a number of research projects. It is an integrated intervention model which involves helping clients to understand the role of the worker and the client in the supervision process.

It involves the worker identifying and reinforcing the pro-social things that clients say and do, appropriately challenging clients and working collaboratively with clients to address their criminogenic needs. These skills are offered as part of a respectful approach by the worker. Learning Outcomes:


  • Frequent opportunity to observe and practice the model through role-plays
  • Applied skills training relative to the identification and reinforcement of clients pro-social values and behaviours and appropriate challenging of antisocial/pro-criminal values and behaviours
  • Confidence and knowledge to make use of the pro-social approach in day-to-day evidence-based practice
  • Ongoing support through the provision of email and/or online professional supervision


Understanding how to effectively communicate cross-culturally, is more important today than ever before! If you want to gain a strong understanding for how to communicate with people from different cultures then this is the course for you! Cross-cultural Communication: How To Adapt Your Style introduces you to a cultural profile which will help you understand how you perceive various cultures as well as different aspects of what makes people unique based on their personality compared to their cultural background.

You will learn about Geert Hofstede's Model in detail, learning the six dimensions; power distance, individual vs. collective, assertiveness vs modesty, risk tolerance, short-term and long-term, and indulgence vs well-being. You'll learn all this and more and you'll learn how to do it in a way that's both informative and engaging. Other learnings include:


  • How you perceive culture
  • The various cultural profiles
  • Culture vs personality
  • Geert Hofstede's Model
  • Verbal and non-verbal cues
  • How to build rapport with someone from any cultural background
  • Using language appropriately
  • Expressions and gestures
  • Pace and timing
  • The importance of culture
  • How to adapt your style to better suit different cultures

This course is also full of examples and activities that allow you to practice what you are learning to develop your skills and competencies around cultural communication. Learning cultural communications will benefit you professionally as you gain skills and acquire tools that will enable you to better communicate with your co-workers, virtual assistants, shareholders and customers.

By the end of this course you will be able to confidently and effectively communicate cross-culturally, and by doing so, build stronger relationships, avoid offending people from different backgrounds and gain a better understanding of how to communicate with anyone. Learning Objectives:


  • List the various Cultural Profiles to distinguish the differences within a country.
  • Explain components of Geert Hofstede's Model of National Cultural Dimensions.
  • Identify verbal and non-verbal cues from various cultures.
  • Explain culture both within a country and an organization.
  • Define the individual differences seen in cross-cultural communication styles.
  • Identify the key differences between a cultural profile and personality profile.


There are strong incentives for collaboration and partnerships: organisational viability, coordinated service delivery, innovation, resource sharing and collective impact. Sustaining partnerships involves establishing partnership governance structures and processes, shared partnership management for results, and ongoing relationship building. All this requires an ability to address partnership challenges in a timely way and supporting staff and teams to work collaboratively.

Build your capability to lead partnerships and collaborative efforts. Develop strategies and skills to establish, lead, manage and sustain partnerships, confidently address partnership challenges and create an organisational culture that supports working collaboratively. Take away a set of tools and resources to use in partnership management. In this practical and interactive training program you will learn to:


  • Select the type and model of collaboration that is relevant for your organisation/program.
  • Establish a partnership on a solid foundation.
  • Lead and manage partnerships throughout their stages of development.
  • Manage partnership dynamics and challenges.
  • Foster a collaborative mindset and organisational culture.
  • Exercise collaborative leadership.



Case management is the primary way for providing support to individuals and families across the community services sector. Even workers who do not technically have a case management role benefit from a case management approach to their work and from using case management skills and strategies.

Learn the fundamentals of contemporary, strengths-based case management, develop skills including engaging, assessing, planning, facilitating appropriate referrals and working in partnership with individuals/families and other agencies to implement their plan. Take away a variety of useful tools to support you to be creative and person centred. You will learn to:


  • Identify the elements of case management relevant to your field of work and apply them to case management with an individual or family
  • Conduct a strengths-based assessment and develop a case/support plan with an individual or family
  • Facilitate and support appropriate referrals to other agencies
  • Work in partnership with individuals or families to implement, monitor and review plans
  • Develop strategies for effective integrated case management and coordination
  • Reflect on your current case management practice and develop an action plan to continue to enhance your personal and team case management skills

Who should attend? Case managers and support workers